Technical Application Specialist (Software)Location :US - California - Canoga Park US - California - Los Angeles
When youre part of the team at CLEINT Scientific, youll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and youll be supported in achieving your career goals.
As aProduct Support Specialist (Software), your computer expertise will give you an opportunity to provide differentiated support to the transplant community around the world. As Tier 2 Support, you will develop in-depth and detailed technical knowledge of our software in order to provide technical support to customers, distributors and sales teams in resolving product performance problems. You will also provide development teams with software performance feedback from customers and provide assistance to the Technical Application Department in day-to-day review and processing of customer inquiries.
Responsibilities:Gain in-depth technical knowledge and skills in one or more product families via comprehensive technical training by product development teams such as Research, Engineering and IT
Support external software, as well as the implementation of our Excellence Through Quality Customer Inquiry module
Act as a third back up to the Reagent Technical Application Specialist and provide technical support to customers through analysis of customer data and expert interpretations
Gain full working knowledge of software products such as: HLA Fusion IVD, HLA Fusion Research, TypeStream Visual, Torrent Suite and LABXpress Commander
Resolve customer product performance inquiries as they relate to our software
Analyze software performance conditions and replicate end-user laboratory conditions in order to identify and isolate contributing factors to product performance failure(s)Independently conduct tests and/or experiments to validate proposed solutions
Communicate recommendations to end-users
Communicate proposed software modifications/enhancements to the IT department for review
Maintain a professional relationship with development teams and seek continuous self-training through them
Provide development teams with technical findings to supplement R&Ds continuous quality product improvement programs
Perform regular proficiency tests to maintain and demonstrate mastery of technical skills and knowledge
Assist in planning, organizing and instructing in-house workshops
Prepare and present reports and formal presentations to management regarding activities and results as required
Notify immediate supervisor of any unsafe conditions and/or practices and take appropriate corrective action
Travel as needed to customer centers and conferences/workshops (domestic and international) to perform laboratory demonstrations, training sessions, etc.
Bachelors degree in biological sciences, computer sciences or related field
Two years post-college work experience in technical product or software support role
Intermediate level practical database management experience with basic knowledge and understanding of the following: Microsoft SQL Servers, Windows Servers, Virtual and/or Cluster Servers, Network Essentials
Advanced level of proficiency in the following operating systems: Windows 7, 8, 10,Ability to write comprehensive Transact-SQL Statements, Windows & and/or PowerShell Utilities/Cmdlets